With more than fifteen years of experience in risk management and insurance consulting, Michelle Long has become a leader in the real estate development, condo liability, and profes-sional liability spaces. As Managing Director at Custom House, she heads client service teams across the firm, assembling the right team for each engagement, matching talent to scope, and mentoring the firm’s next generation of consultants. She has managed high-profile construction projects, providing strategic insight and support from inception to completion, but her expertise extends to directors and officers (D&O) liability, environmental risks, and complex claims management.

Michelle also brings significant experience in for-sale condos to Custom House, having navigated numerous condominium defect claims and construction intricacies. She understands the key components of effective insurance policies, enabling her to secure the best coverage for complex projects and assisting clients in claim resolutions if issues arise.

Her robust background encompasses work with a variety of clients, including public and private companies facing unique risk challenges. This diverse experience enables her to approach is-sues from multiple angles and devise tailored solutions. Michelle is committed to demystifying the insurance process for her clients, ensuring they maximize the value of their insurance relationships and understand the implications of their policies. With her blend of technical knowledge, clear communication, and collaborative style, Michelle helps clients achieve optimal risk management, foster long-lasting partnerships, and establish risk management and insurance programs that set them up for long term growth and stability.

Contact: mlong@customhouserisk.com

Education & Certifications: 

• Juris Doctor, Suffolk University Law School
• Bachelor of Science, Healthcare & Insurance Studies, University of Connecticut School of Business
• Bar Admission: Commonwealth of Massachusetts
• Licensed Insurance Advisor (LIA), Commonwealth of Massachusetts