With over a decade of professional experience in risk management & insurance, Mason Roach has a proven track record of both multi-line claims advocacy and placement for real estate clients nationally. Mason tailors his approach to risk management with the client’s needs in mind; having experience on the insurer, broker, and in-house risk management sides, Mason utilizes his diverse experience to approach challenges from all angles and provide superior service to his clients.   

Mason began his career at American Independent Insurance Company as a Medical Claims Representative handling first-party auto claims. With a jurisdiction of 14 states, Mason investigated, assessed, negotiated, and settled claims pursuant to the venue in fact. Later, at Arthur J. Gallagher, Mason became a Claims Service Representative where he managed claims for a diverse client base. From first report to closure, Mason oversaw the full claim cycle for his clients involving all lines of coverage. In addition to his claims management responsibilities, Mason worked in tandem with account leads to analyze loss experience and tailor client risk management programs to match their loss history and risk appetites.  

After transferring to New York City, Mason took on a full-time account management role managing the day-to-day operations of 25 different complex accounts and using his experience to develop strategy for insurance placements and conduct in-depth policy reviews for deficiencies and improvements. Mason then transitioned to an in-house risk manager role, becoming the Director of Risk & Insurance for Brookfield Properties, primarily overseeing their North American Office & Multifamily portfolios. During his tenure at Brookfield Properties, Mason was responsible for risk management practices and insurance programs for all lines of coverage, including master property and liability insurance programs, vendor/tenant contract reviews, and loan agreements.

A graduate of the University of Delaware with a Bachelor of Science degree, Mason has continued his studies within the risk management and insurance field by achieving his Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), and Associate in Insurance (AINS) certifications. Mason lives in New York City with his wife and enjoys travel, going to the beach, and golf.   

Contact: mroach@customhouserisk.com

Education & Certifications

• Bachelor of Science, University of Delaware 
• Chartered Property Casualty Underwriter (CPCU) 
• Associate in Claims (AIC)
• Associate in Insurance (AINS)