Custom House Risk Advisors is led by a team of dedicated professionals who collectively have more than 135 years of key industry experience.
Elizabeth A. Lowe Esq.
President
After graduating from Suffolk Law School, Elizabeth began her career as a risk management consultant and rapidly became one of the premier real estate insurance consultants in the Northeast. Elizabeth founded Custom House in 2014 and today the firm is one of the largest buyers of insurance in the United States, leveraging its size and experience to benefit all clients.
As a licensed insurance advisor, Elizabeth has advised and provided consulting services to clients, projects and portfolios on an international scale, totaling billions of dollars under management with diverse asset classes ranging from hospitality, retail, residential, development, office to warehouse and storage.
Elizabeth is a member of the Federal and Massachusetts Bar Association and is a licensed insurance advisor (LIA) in the Commonwealth of Massachusetts. She enjoys adventures with her husband and son.
Contact: elowe@customhouserisk.com
Education & Certifications:
- JD – Suffolk Law School
- Bar Admissions – Massachusetts State Bar; United States District Court for the District of Massachusetts
- Licenses Insurance Advisor – State of Massachusetts
Geoffrey J. Miller Esq.
Executive Risk Management Consultant
Geoffrey has deep experience as a policyholder-side insurance coverage attorney, representing real estate, hospitality, construction, and technology companies in disputes with insurance companies. Today, Geoffrey leverages his insurance litigation experience to help his clients maintain the proper insurance and contracts so they can avoid litigation as much as possible.
He provides full service outsourced risk management and consults on real estate acquisitions and divestitures, construction, real estate portfolio master insurance programs, corporate mergers, equity transactions, cyber risk, and representation and warranty issues. Custom House Risk Advisor’s clients benefit from his expertise in complex contract negotiation and drafting, regularly negotiating the insurance and risk management requirements on large municipal ground leases, construction contracts, and loan agreements.
Geoffrey regularly teaches on the subjects of contractual risk transfer, insurance law, and cyber risk for the American Bar Association and on various industry panels. He is married with two children and enjoys trail running, carpentry, audiobooks, and all things technology.
Contact: gmiller@customhouserisk.com
Education & Certifications:
- JD – University of Connecticut School of Law
- Bar Admissions – Connecticut & New York State Bars; Southern and Eastern Districts of New York; Federal District of Connecticut
- Licenses Insurance Advisor – State of Massachusetts
- cyRM – Cyber Risk Manager
Lisa W. Myrberg
Executive Risk Management Consultant
Lisa started her career in claims management for Amica Mutual Insurance Company, but discovered her passion for corporate risk management, transitioning to deputy risk manager for CW Financial Services, where she was heavily involved in the insurance procurement for the firm’s $16 Billion foreclosed real estate owned (REO) portfolio. Lisa’s experience on both the insurer-side and policyholder-side gives her an unparalleled ability to bring diverse parties to the table and close seemingly impossible deals.
As a licensed insurance advisor for Custom House, Lisa specializes in providing full third-party risk management services to clients who either lack a risk management department or who wish to supplement their existing department. Lisa is also available on a transactional basis, managing the insurance and risk transfer for a real estate acquisitions and construction project from inception to closing, including contract review support, insurance procurement and review, and project management.
Along with decades of experience and multiple certifications, Lisa brings a collaborative style, wide industry knowledge, and unsurpassed technical proficiency to her clients. Lisa lives in Rhode Island with her husband and two children; she is a food and wine enthusiast.
Contact: lmyrberg@customhouserisk.com
Education & Certifications:
- MBA – Bryant University
- Licensed Insurance Advisor – State of Massachusetts CPCU – Chartered Property Casualty Underwriter / AICPCU ARM – Associate in Risk Management / The Institutes AIC – Associate in Claims / The Institutes
- INS – Associate in Insurance / The Institutes
Susan Scanlon
Senior Risk Management Consultant
Susan has nearly 20 years of experience and knowledge in insurance and risk management, providing property and casualty consulting services to clients primarily within the commercial risk arena. In addition, she is a licensed insurance advisor in Massachusetts and graduate of the Katharine Gibbs School in Boston.
Contact: sscanlon@customhouserisk.com
Janine Stewart
Risk Management Associate
Janine is a highly experienced risk management professional with more than 20-years experience mainly within the commercial real estate. With a strict attention to detail, Janine is able to better assist with her clients’ overall goals by implementing risk management practices and appropriate insurance coverages.
Janine is a graduate of Aquinas College and has completed several continuing education courses at Bentley College and the Boston Insurance Library.
Contact: jstewart@customhouserisk.com
Molly Travalini
Senior Risk Management Consultant
Molly works across a variety of significant real estate portfolios at Custom House Risk Advisors to address the daily risk management and insurance needs of property owners, developers, managers, and commercial lenders. She possesses extensive experience advising her real estate clients on all lines of coverage, claims management, and risk management gained throughout her career. Molly is a licensed insurance advisor in the Commonwealth of Massachusetts.
Contact: Mtravalini@customhouserisk.com
Jennifer Berlane
Senior Risk Management Associate
Jennifer has nearly 20 years of experience in commercial real estate risk management and operational procedures. This array of experience includes a focus on client insurance program with a strong emphasis on Emergency Response Protocols and Risk Management initiatives, ensuring compliance and consistency throughout the portfolio.
Jennifer thrives on leveraging technology to develop processes that optimize client service and efficiencies. She has coordinated the establishment of custom insurance programs for clients, including database development and management, and tracking of claims, certificates, and other program details.
Contact: jberlane@customhouserisk.com
Lee Procter
Risk Management Consultant
Lee applies her significant experience across several key areas, including large real estate portfolios to address the coverage, claims and risk management needs of property owners, developers, managers and commercial lenders.
Prior to joining Custom House Risk Advisors Lee gained valuable experience as a claims examiner where she focused on compliance, coverage analysis, and complex casualty claims. She is a licensed insurance advisor in the Commonwealth of Massachusetts.
Contact: lprocter@customhouserisk.com
Chelsey Turner
Senior Risk Management Consultant
Chelsey works on a variety of large real estate portfolios at Custom House Risk Advisors focusing her efforts on the daily risk management and insurance needs of property owners, developers, managers, and commercial lenders. She received her BA in Journalism from Temple University and is a Cum Laude graduate of Suffolk University Law School. Chelsey is admitted to practice law in Massachusetts, New York, and New Jersey, and is a licensed insurance advisor in the Commonwealth of Massachusetts.
Contact: cturner@customhouserisk.com
Thomas Hunt
Senior Risk Management Consultant
Tom advises developers, lenders, hospitality, industrial, and residential owners on their risk management and insurance needs. He brings an expert legal approach and lens to contractual review, insurance coverage audits, and risk analysis. Additional experience includes advising private equity real estate clients on large transactions with respect to risk transfer strategy, with a particular focus on construction exposures, lease and loan compliance, and cyber insurance.
Tom completed his under graduate work at Boston University and earned his JD from Suffolk University Law School, graduating magna cum laude and serving as Chief Competitions Editor for the Transnational Law Review. Tom has authored a number of articles and is a sought after speaker to industry groups about cyber risks in the commercial real estate sector. He is a licensed attorney in Massachusetts, the District of Massachusetts (Federal), New York, and Maine. He is also a licensed insurance advisor in Massachusetts, and a Certified Information Privacy Professional for the United States (CIPP-US).
Contact: thunt@customhouserisk.com
Kathleen Nickerson
Executive Risk Management Consultant
Kathy’s brings more than 30 years of experience in commercial risk management and insurance advisory services to Custom House Risk Advisors. As a licensed insurance advisor she has provided property and causality consulting services to a host of clients over the years throughout the world.
She has offered her expertise and insights on multiple panels and groups as an industry-related risk management and insurance expert, spanning topics from terrorism and climate change to the importance of contract transfer and more. Although Kathy specializes in real estate and development across all areas within the industry, she has also touched and advised on other industries, including financial, non-profit, and manufacturing.
Contact: knickerson@customhouserisk.com
Chet Patvary
Senior Risk Management Associate
Chet provides and services Risk Management and Insurance Consulting for the Real Estate and Construction markets. His knowledge of this area allows him to easily navigate client’s needs and offer solutions around their risk exposure. Chet’s experience as an account specialist at Aon where he focused on managing large contractor and construction accounts has benefitted Custom House Risk Advisor’s clients. He is currently a licensed insurance producer in the Commonwealth of Massachusetts.
Contact: cpatvary@customhouserisk.com
Monique Devoe
Risk Management Consultant
Monique career is rooted in the transportation industry, focusing on safety compliance, insurance, and contracts before she transitioned to supporting insurance placements and risks transfer for large investors and developers. She also has a strong background in administrative structure and processes. Monique earned a Master’s Degree in Urban Affairs from Boston University.
Contact: mdevoe@customhouserisk.com
Heather Raffle
Senior Risk Management Consultant
Heather brings a broad knowledge across all lines of coverage to address the daily risk management and insurance needs of her clients. She primarily focuses on commercial real estate portfolios and development projects. Heather is a licensed insurance advisor in the Commonwealth of Massachusetts.
Contact: hraffle@customhouserisk.com
Megan Piper
Risk Management Associate
Megan joined the Custom House Risk Advisors team in 2022 to work with clients in the Real Estate and Construction industries. Prior to joining, Megan worked as a Risk Analyst for the commercial real estate company, CBRE. Her previous includes managing global commercial insurance programs, reviewing contracts and leases, quoting and marketing coverage, tracking certificates, and handling policy audits. Megan is a licensed insurance producer in the state of Connecticut.
Contact: mpiper@customhouserisk.com
Samantha Oliveira, Esq.
Senior Risk Management Consultant
Attorney Samantha Oliveira has focused her career on insurance coverage and risk management. In her previous litigation practice, Samantha advocated on behalf of policyholders on issues involving all lines of coverage. One highlight is co-authoring an appellate brief that ultimately led to a policyholder’s favorable decision, which was also a victory for construction industry policyholders in the State of Connecticut. This made property damage to a construction project caused by defective work to be considered an “occurrence” under the law.
At Custom House Risk Advisors, Samantha focuses on providing clients with the most current and practical perspective on the risk management issues they encounter. She leverages her extensive experience in developing and rewriting insurance procurement language to meet the changing demands of the insurance and construction industries. Samantha is admitted to practice law in Connecticut, New York, the US District Court, the District of Connecticut, and the Southern District of New York.
Contact: soliveirs@customhouserisk.com
Sara Hamilton
Associate
Sara joined the lending team of Custom House Risk Advisors after working for the State of Rhode Island, Department of Children, Youth and Families in the Contract and Compliance Unit. Her experience in contracts, procurement, indemnification, liability, and management have directly benefitted clients of Custom House Risk Advisors.
Contact: shamilton@customhouserisk.com
Zachary Diamond
Senior Risk Management Consultant
Zachary brings his experience of shared and layered property insurance structures to Custom House Risk Advisors. His industry focus includes clients with exposure in real estate, hospitality, manufacturing, healthcare, and financial institutes. Within these areas, Zachary has been responsible for creating master insurance programs, understanding clients risk profiles and implementing cost effective risk transfer strategies. He is also a licensed insurance broker.
Contact: zdiamond@customhouserisk.com